Customer Testimonials
 
 
Add your own comment.
FirstPrev1NextLastAll v
Code Sentry

12/15/2016 9:06:18 PM
The Fauquier Bank
Josh D. Brown

Comment:
The Fauquier Bank thought the Code Sentry software would be a great way to assure true dual control. In reality dual control is lacking in most organizations since someone ends up seeing or is able to see the entire combination or code to vaults, safes and lockers. What we discovered was that the software enabled so much more.

After a recent takeover robbery we gave the branch staff the next day off to recover. We assigned staff from another branch to cover for the day. The software enabled us to easily share the parts of the combinations with the appropriate personnel to manage dual control. The software gave us a very complete picture of what combinations went where and what combinations had to be redone after the normal staff returned to duty.

It was realized, during the recent H1N1 influenza outbreak, we could have up to 40% of our staff out on leave in the case of a major outbreak. How would we manage to move personnel around and still maintain dual control? We had already installed the tools to do just that. Now, from a central location we can issue combinations and codes that will enable us to adequately manage our personnel and maintain our ability to serve our customers.

The password secure storage feature has been a real help as well. Now personnel can securely store and retrieve any of the numerous passwords they must maintain. No longer do I have to worry that they are keeping them on post-it-notes under keyboards. We have not even begun to utilize the features available in this software and we are already finding it to be an essential tool for business continuity and security.


Josh D. Brown, Director of Security
The Fauquier Bank, Warrenton, VA       
 

Cashier Check Register

12/15/2016 9:09:19 PM
The Fauquier Bank
Josh D. Brown

Comment:
CCR is working exactly as we had hoped it would. We are using it to meet compliance requirements from FinCEN (the Financial Crimes Enforcement Network). This had been done using the review of twelve spreadsheets by twelve people at the bank every two weeks, when the new list would come out. Now, one person can sort, search and review the list every two weeks. This has reduced the workload by at least seven man-hours every two weeks or 182 man-hours per year.

I personally use the CCR program to review all cashier’s check purchases to help detect activities indicative of money laundering and to keep us in compliance with BSA requirements. We hope to have the nightly output integrated soon with the BSA software we use, to automate that process as well. During a recent state exam we used a custom output to provide the information required by the examiner, further reducing our workload in preparation for the exam.


Josh D. Brown, Director of Security
The Fauquier Bank, Warrenton, VA  

Service

1/23/2017 11:51:24 AM
First Bank & Trust Company
Daniel W. Smith

Comment:
January 4, 2017

Randy Moore
Country Safe and Lock
1059 Dulin Drive
Amissville, VA 20106

Dear Mr. Moore,

This letter is to thank you for your level of professional service with our electronic lock project.  As you know, the 20 locations that received the electronic locks had many different makes, models, sizes and ages of doors.  That made the project much more challenging.  Your ability to meet that challenge is noteworthy.

With the new locks up and working now for over six months I can say with confidence that the project was a success and well worth the effort.  A recent follow up with the head tellers resulted in 100% satisfaction with the locks.  Not having to account for who has which half of combinations when scheduling staff along with the ability to pull logs showing users and times the locks were opened is a win win.

We look forward to doing business with you in the future.

Sincerely,


Daniel W. Smith
V.P., Operations and Security  
 
First Bank & Trust Company
Abingdon, VA

FirstPrev1NextLastAll v